Start with the facts
In your first message, briefly describe what happened, when you learned about it and what outcome you want. If a letter or decision mentions a deadline, tell us about it. Submitting a form does not suspend any deadline.
What happens next?
We first check whether a conflict of interest prevents us from acting. We then confirm whether we can review the matter, what information will be needed and how to send it. Please keep the original correspondence and dates of receipt, but do not attach confidential documents to the first enquiry.
A decision based on your situation
The legal route depends on the facts, documents and procedural stage. We assess the available options with you before agreeing on the scope of work. Navigator and this page do not replace individual legal advice.