BAIT · Updated · 2 min
A property issue can involve several relationships at once: ownership, management, a development agreement or correspondence with the condominium association. Before the first conversation, it helps to distinguish which relationship the problem concerns.
Identify the property and the event
Describe whether the issue concerns your unit, a common area, construction work or a decision about management. State your role: for example, owner, buyer or member of a management board. Explain what happened and when you became aware of it. Do not include unnecessary personal data about neighbours.
Keep a chronology of correspondence
List the dates of notifications, replies and meetings. If the issue concerns defects, note when you reported them and what response you received. If it concerns a resolution, note when and how you received its wording. These facts help define the scope of the later review; they do not determine its outcome.
Prepare a document inventory
For your own use, list relevant agreements, handover records, resolutions and correspondence. Preserve originals and existing photographs. Do not edit source documents or assume that an informal summary replaces them. At the initial stage, send only a brief description, without confidential attachments.
Agree on the next step
After checking for conflicts, we confirm what materials are needed and a suitable channel for sending them. We then assess the situation and agree on the scope of work. If a document mentions a deadline, say so immediately; submitting an enquiry does not suspend it.
This checklist organises information. It does not assess the validity of a resolution, responsibility for defects or any individual claim.